Returns & exchanges
You can request a return or exchange for a delivered order through your account within 7 days of delivery. The item must be unused, unworn and in its original condition and packaging, with tags attached. Our team reviews each request and confirms the next steps; please contact us before sending an item back.
Items we cannot take back
A few items are marked not returnable on their product page - things like innerwear, custom stitching or clearance pieces. Check the product page before ordering. If one of these arrives damaged or is not what you ordered, contact us: that is not covered by this rule.
Submit a return or exchange request
Sign in with the phone number used for your order, select the delivered order and choose the items and reason for your request. Follow the status in your account.
Who pays for shipping
For a return, you cover the cost of sending the item back to us. For an exchange, we cover the shipping cost.
Refunds
Once we receive and check the returned item, we confirm the approved refund. If you paid online with eSewa or Khalti, the refund goes back to the same account you paid with. If you paid Cash on Delivery, we ask for your bank account details to send the refund. Either way, refunds are usually paid within 3 to 4 working days of approval.
Fit advice
If a garment does not fit as expected, contact customer care with your order number and the size you need. Our team will advise on the available options after reviewing your request.
View your returns · Contact customer care
Frequently asked questions
How do I check delivery availability in Nepal?
Enter your delivery address at checkout to see the available delivery service and charge. Our delivery page lists the current delivery zones and estimated timings.
Can I pay cash on delivery?
Cash on delivery is available when you order for yourself. Orders for someone else require online payment; if online payment is unavailable, contact our team on WhatsApp for assistance.
How and when do I get my refund?
Online payments (eSewa or Khalti) are refunded to the same account you paid with. Cash on Delivery orders are refunded to a bank account you provide. Refunds are usually paid within 3 to 4 working days of an approved return.
How do I choose the right size?
Check the sizes and measurements on the product page. Fit varies by design, so compare the details with a garment that fits you well or contact our team before ordering.
How do I request a return or exchange?
You can submit a return or exchange request for a delivered order through your account within 7 days of delivery. The item must be unused and in its original packaging with tags on. You pay return shipping; we pay exchange shipping. Contact customer care before sending an item back.
Do you offer wholesale ordering?
Our wholesale collection is available to boutiques, shops and resellers. Minimum quantities and quantity increments are shown with each eligible product, and the order minimum is shown on the wholesale page.
How can I track my order?
Use the Track your order page with your order number and phone number. You can also sign in to your account to view your orders.