Terms Condition

Welcome to our website
The term Miss Art Nepal or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Newroad Pako, Kathmandu.The term ‘you’ refers to the user or viewer of our website. By using this site the user has unconditionally accepted the terms and conditions of use as given hereunder and/or elsewhere in the site.
The use of this website is subject to the following terms of use:

The user may carefully read all the information on products and services as provided in relevant sections. please read our returns policy before placing an order.
www.missartnepal.com is one of the online subsidiary arm that is owned, operated and controlled by Miss Art Nepal. No material from this site or any other web site owned, operated, controlled or licensed by Miss Art Nepal and/or associates or sister concerns may be copied, reproduced, republished, transmitted, downloaded, uploaded or in any other manner for commercial use or otherwise without written permission of Miss Art Nepal, Violation of this condition is a violation of copyright and other proprietary rights of Miss Art Nepal and/or their associates or sister concerns or affiliates.
Even though Miss Art Nepal shall try to deliver the products as per the details/specifications given on the order form by the user while placing the order, it reserves (in it’s absolute discretion) a right to deliver a similar/alternate product for reasons beyond it’s control and any such action shall not be deemed as bad-delivery.

Even though Miss Art Nepal shall try to meet the date and time of delivery schedule as given by the user in the order form, any delayed/ early delivery for whatever reason shall not entitle the user for any damages or compensation from Miss Art Nepal. Every order is delivered as per specifications of the product mentioned online. If customer refused to accept the delivery in any case, there will be no claim or refund in any case.

Shall take due caution at the time of delivery to deliver the product to the correct person at the address on the order form, but disclaims any responsibility for claims, damages, and/or compensation.

If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein he should seek clarifications from us through email and should wait for a written clarification before using the service.

www.missartnepal.com does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components.

Under no circumstances whatsoever shall www.missartnepal.com be liable for any loss of data, lost profits or any damages whatsoever including, without limiting, any indirect, special, incidental, consequential or other damages that result from the use of or inability to use the products/services offered in the site. All prices are inclusive of cartage, service charges, packaging and all other costs involved with the process of ordering and delivering. All the taxes and customs if applied are not included in the invoice value.

All Jurisdiction and matters of arbitration in Kathmandu High Court, Nepal only.

Miss Art Nepal. will not bear any kind of custom duty that may be introduced as per your shipping destination country custom rules.
 

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

 

Item received in damaged condition / manufacturing defect or wrong item :
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we’ll give you instructions on how to proceed so that we may replace the item as quickly as possible.
We will express ship a replacement item at the earliest possible with no extra shipping cost to you
If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.
If you do not want any alternate item then we will refund you in full amount.
Always email us first if you have a problem on [email protected]
Never send back a item without informing us. It’s very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
Always return your items using registered airmail / courier who provide proof of delivery.
Any shipping costs of sending back to Nepal above what customer paid for shipping charges while receiving them from Nepal are the responsibility of the customer.
Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So make sure to send thru reliable courier agency only and forward the tracking details to us and keep the airway bill till it gets delivered to us.
Please mark the items as defective order returns.
 For Stitched item, 100% refund would not be possible. Stitching charges would be deducted.
Credit Refunds :

All credits to be refunded to a customer’s credit card account takes about 3 business days to be processed. The corresponding bank of the customers may take about 2 business days to actually post these to the customer’s accounts from the date we processed the credits. Customers can check these credits in their next credit card statement.

In case of payments made through EBS payment gateway while refund, 7% transaction charges will be deducted.

Be extra alert when accepting parcel from courier –
If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.

Color & description disclaimer :
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values.

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.